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Finnish speaking Technical Support Engineer to Zyxel

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About the company


For over 20 years Zyxel has been world leading network producer. The company connects more than 400,000 small and medium companies and up to 70 million end-users worldwide. With the ability to adapt and renew network technology, the company is placed at the forefront of understanding connection for telecom/service providers, companies and home users. In 2014, Zyxel reached the 100 million mark for product transportation worldwide. They are now looking for Technical Support Engineers.

 

Key Accountabilities

  • The Technical Support Engineer will be responsible for taking and logging technical support calls for a variety of networking and security products.
  • Provide 1st and 2nd line technical support to users from within Europe, primarily in the Nordics; answering support queries via phone and email.
  • Maintain a log of any problems detected and cause of errors.
  • Take ownership of user problems and be proactive when dealing with user issues.
  • Help in the creation and updating of documentation for each product.
  • To test new codes and features on both existing and new hardware.
  • Escalate problems to management and HQ CSO when necessary.
  • To replicate problems with test equipment.
  • Escalate issues on weekly basis to manager.

 

 

Necessary Experience

Fluency in Finnish and English. Any additional language skills would be advantageous.

  • Previous Helpdesk (telephone support) experience and using call logging software.
  • Excellent networking experience, TCP/IP knowledge, including practical experience with wireless, ADSL, LAN and WAN products.
  • Excellent knowledge of Switching (VLAN, 802.1p, 802.1q, 802.1w, QoS)
  • Excellent Knowledge of Security (Firewalls, VPN)
  • Excellent understanding of multiple desktop operation systems including window's, Mac, Linux
  • Experience of MS Office applications.
  • Excellent general computer literacy.

 

About you

A self-motivated and driven Team player with good communication- and strong presentation skills.

A problem solver with a desire to see through to resolution.

 

Drivers license required.

 

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Why Nordic Retail Group?

We believe in people who make the real difference in retail. The helpers, the closers, the doers and the promoters.

We call them heroes, they are the ones who make the customer feel welcome and take care of them beyond the purchase.  The ones who make sure that customers leave the store with the right products and knowledge.

Always with a smile on their face and a positive attitude. We are looking for more heroes, are you one of them?

As part of our team you will represent some of the largest and most exciting brands in Sweden, Norway, Denmark and Finland . Explore the opportunities we have right now.

If you can’t find an interesting position today,  please connect with us for future job openings.

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email
@nordicretailgroup.com
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