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Technical support for Zyxel (Finnish and Swedish speaking)

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Our customer Zyxel is looking for a Finnish/Swedish/English speaking Technical support to work in Helsinki.

About the company

For over 20 years Zyxel has been world leading network producer. The company connects more than 400,000 small and medium companies and up to 70 million end-users worldwide. With the ability to adapt and renew network technology, the company is placed at the forefront of understanding connection for telecom/service providers, companies and home users. In 2014, Zyxel reached the 100 million mark for product transportation worldwide. They are now looking for Technical Support Engineers.


Key Accountabilities

  • The Technical Support Engineer will be responsible for taking and logging technical support calls for a variety of networking and security products.
  • Provide 1st and 2nd line technical support to users from within Europe, primarily in the Nordics; answering support queries via phone and email.
  • Maintain a log of any problems detected and cause of errors.
  • Take ownership of user problems and be proactive when dealing with user issues.
  • Help in the creation and updating of documentation for each product.
  • To test new codes and features on both existing and new hardware.
  • Escalate problems to management and HQ CSO when necessary.
  • To replicate problems with test equipment.
  • Escalate issues on weekly basis to manager.



Fluency in Finnish, Swedish and English. Any additional language skills would be advantageous.

  • Previous Helpdesk (telephone support) experience and using call logging software preferred.
  • basic networking experience, TCP/IP knowledge, including practical experience with wireless, ADSL, LAN and WAN products.
  • basic knowledge of Switching (VLAN, 802.1p, 802.1q, 802.1w, QoS)
  • basic Knowledge of Security (Firewalls, VPN)
  • basic understanding of multiple desktop operation systems including window's, Mac, Linux 
  • Experience of MS Office applications.
  • Excellent general computer literacy.

The customer will train you but you need to have suitable background and readiness to learn quickly.  You will handle both Finnish and Swedish customers.


About you

A self-motivated and driven Team player with good communication and strong presentation skills.

A problem solver with a desire to see through to resolution.

The person will be employed on monthly salary bases. 

Start date: November/December

Location: Pasila, Helsinki

Please note that we will start interviews as soon as possible after, so register on our website with application, CV in English and arguments why you would be the best possible candidate for this assignment.  For more information please contact Mari Torstila in Finland at torstila (at) nordicretailgroup.com or 0400740268.


Tietoa meistä NRG on Pohjoismaiden johtava asiantuntija henkilöstövuokrauksessa, rekrytoinnissa ja myyntipromootioiden suunnittelussa ja toteuttamisessa. NRG on perustettu 1997 ja toimimme neljässä Pohjoismaassa. Vuosi toisensa jälkeen suurimmat talouslehdet ovat nimenneet NRGin yhdeksi nopeimmin kasvavaksi yritykseksi. Olemme saavuttaneet tämän aseman, koska autamme asiakkaitamme ratkaisemaan yhden oleellisimmista haasteista – kuinka maksimoida myynti. Kokemuksestamme tiedämme, että ratkaisu on ihmiset. Keskitymme kaikessa toiminnassamme siihen, että löydämme juuri kyseiseen toimeksiantoon sopivimman ihmisen, emme vain siihen, että tehtävä tulee täytettyä. Olemme aina keskittyneet ihmisiin, emme toimintoihin. Pyrimme aina olemaan paras mahdollinen työnantaja: löytäen, kehittäen ja arvostaen alan parhaita osaajia. Näin löydämme jokaiseen toimeksiantoon sopivan henkilön ja jokainen brändi on parhaan mahdollisen henkilön edustettavana. Kutsumme tätä lauseella Passion for People!

Or, know someone who would be a perfect fit? Let them know!

Why Nordic Retail Group?

We believe in people who make the real difference in retail. The helpers, the closers, the doers and the promoters.

We call them heroes, they are the ones who make the customer feel welcome and take care of them beyond the purchase.  The ones who make sure that customers leave the store with the right products and knowledge.

Always with a smile on their face and a positive attitude. We are looking for more heroes, are you one of them?

As part of our team you will represent some of the largest and most exciting brands in Sweden, Norway, Denmark and Finland . Explore the opportunities we have right now.

If you can’t find an interesting position today,  please connect with us for future job openings

Already working at Nordic Retail Group ?

Let’s recruit together and find your next colleague.

  • Alexandra Rickle
  • Eric Olsson
  • Henrik Olsson
  • Ilker Akbas
  • Johan Hallberg
  • Karina Nilsson
  • Louise Person
  • Mari Torstila
  • Ravina R. Bamo
  • Sara Fooladi

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